Any Questions about purchasing a Pre-Order Item in our store? We can help.
Q:What is a pre-order?
A: Sometimes, we come across an item so fabulous that we have to grab it while we can! A pre-order is a purchase for an exclusive item that is not yet in stock.
Q: Why should I pre-order?
A: Purchasing a pre-order item is a great way to secure an item and avoid sell outs! Also, we get exclusive discounts on pre-order items and we pass those savings on to you!
Q: How does a pre-order work?
A: To secure your item, full payment is due at checkout. When the item arrives at our Hoop Culture warehouse, we will ship the item within two business days. The exact delivery date on Pre-Order items is unknown, unless a release date is specified on the product pages. Once an order is placed, the item will ship when the manufacturer releases it to The Thoughtfulness Shop.
Q: How do I know if an item is a pre-order?
A: All pre-order items will be marked with a "pre-order" sticker and will have an estimated shipping date in the description.
Q: What about Changes in Delivery Date?
A: Our Pre-order disclaimer: Because the item has not yet reached us, we can not guarantee the exact date your item will ship. Each pre-order item has an estimated shipping date but this is subject to change from the manufacturer without prior notice. If for any reason we are not able to fulfill your pre-order, we will refund you for the full amount immediately.
Q: I want a refund!
A: As stated above we will issue refunds if we aren't able to fufill your order— However, for pre-orders we do not issue refunds. But in lieu of doing nothing for you, we will issue a store gift card (no expiration period) with an amount of equal or greater monetary value of your initial transaction. item pertaining, and tax included.
Any further questions?
Fill out the Contact form below, and we'll be in touch shortly!