Returns and Exchanges

To start your online return please click here 

About re:do


Checkout with the $1.98 re:do product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work. Checkout with the $2.98 re:do product which now includes package protection in the USA against theft, lost packages, or damaged packages during delivery.


Didn’t checkout with re:do? You will still return like normal and purchase a label through their portal with discounted shipping rates saving you time and money! 


If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our returns center. If you did not purchase the $1.98 free return + exchange protection at the original time of checkout, you will be responsible for returning the product.

  • Once purchased with your order, re:do is NOT refundable
  • re:do is only eligible for the order it was purchased for
  • re:do return for store credit or exchange is not applicable to sale and outlet items even if purchased with your regular priced items.
 Returns must be received by Hoop Culture within 30 days of delivery of your order **Backpack returns are extended to 60 days**
We will accept returns under the following conditions:
  • Items must be in new condition (free of human and pet hair)
  • Items cannot be washed or dried
  • No signs of wear
  • No makeup or deodorant stains, perfume, cigarette smell or stains of any kind will be accepted
  • Original tags must be attached if applicable 
Once we receive your return, please allow 5-7 business days for us to process your return.
  • Upon inspection any item received under these conditions may result in your return/exchange being denied
  • If possible please include your original order confirmation slip with your return
Send to:
Hoop Culture
776 Bennett Dr #105
Longwood, FL 32750
If you have any questions about your return please send an email to


After receiving the returned item, upon approval Hoop Culture will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.