Shipping Information
How long does it take for my order to be shipped out?
Orders are processed within 1-2 business days. Business days are Mon-Friday excluding weekends and holidays. Processing is pulling and packaging the products so they are ready to ship out.
Orders submitted prior to 12 p.m. ET will begin processing the same business day.
Orders received after 12 p.m. ET will begin processing the next business day.
For special products and other promotional items, please allow up to 2 weeks for delivery.
Holiday season processing time extends up to 10-14 business days (Mon-Fri) due to the high volume of orders.
How long does it take for me to receive my order once it has been shipped out?
Domestic:
USPS Ground Advantage (3-5 business days)
USPS Priority (1-3 business days)
UPS Ground (1-5 business days)
FedEx Home Delivery (1-3 business days)
*Hawaii, Alaska, APO/AE have longer transit times than stated above*
International:
Estimated delivery time for First Class International orders varies.** Duties and Taxes NOT included
Estimated delivery time for Priority International orders is 7-14 days Duties and Taxes NOT included
Estimated delivery time for DHL orders is 1-5 days. Duties and Taxes NOT included
** In certain situations international orders can take up to 4-6 weeks to arrive once shipped depending on customs. For First Class packages the tracking number is only available through USPS.com until the time it leaves the United States. Once your package leaves the United States tracking information will not be available.**
We understand that any extra duty and tax fees are inconvenient, however, these fees are set and collected by your country and are non-refundable. All applicable custom fees, taxes, and duties are the sole responsibility of the customer.
It is at the sole discretion of custom agents to release your package. For more information on customs and duties charges, please contact your local customs office.
What shipping service do you use?
United States Postal Service (USPS)
United Parcel Service (UPS)
Federal Express (FedEx)
DHL
DHL
Please make sure to fill out all information correctly to avoid extended delays in shipping times. We do not have control over any delays that may be caused by USPS and other shipping companies, including weather delays.
Bad Address/Invalid Address/ Missing APT #
In the event we are unable to properly ship out your order due to missing or invalid information we will make (2) attempts to contact the customer. The first contact will be via email on Day 1. If no response is received back from the email then a phone call will be initiated on Day 2. If we do not receive a response within 7 business days your order will be cancelled and refunded.
In the event any order is not received due to an inaccurate or incomplete shipping address the customer must pay for shipping charges a second time before Hoop Culture will re-ship the original order.
Sale items
- Items purchased at a discount of 30% or more and items in a SALE/OUTLET category are FINAL SALE and cannot be returned or exchanged.
- If you return a final sale item, there will be a 20% restocking fee deducted from your store credit.
Out of stock?
In the event that we are out of stock on an item that you ordered or returned we will contact you via email/phone to provide additional options for fulfilling the order.